Tuesday, September 11, 2012

the queue



A couple months after we bought a car the steering became difficult and we noticed the power steering fluid was leaking.  The car kind of squeaked too.  We were hoping for a cheap fix, that it was just a leaky tube and bad connection to the power steering fluid pump.  I dropped the car off at an auto repair shop after making an appointment.  I stood at the counter around 10:00 in the morning for a little while.  Someone finally emerged from the fika room to help me and take the car keys. 
So what is fika?  I’m surprised we haven’t written about it yet.  It’s a very important part of Swedish society.  It’s a relaxed time to sit down, have a cup of coffee and a sweet treat and talk among coworkers, friends, and/or family.  Fika time is typically at 10:00 and 3:00.  The word fika has been incorporated into my and Amelia’s vocabulary as we’ve enjoyed it at playgroups and home.  Chris’s response is, “How do people get any work done when they take so many long breaks – fika, lunch, then fika again.”
After a few days and several fika breaks the car was ready to be picked up.  (They had to order some tubing.)  They made the obvious fix by replacing the tubing; although it wasn’t exactly cheap.  Nothing is cheap in Sweden.  We also got the oil changed while the car was there and that cost about $100 (that might be a bit of an exaggeration).  Are oil changes subsidized in the US?  Why the price difference?
We drove off for the weekend to camp at a cabin with some friends.  The steering became difficult again and we left behind a puddle of power steering fluid.  We looked under the hood and the fluid was all over just like before and there was a lot of pressure released when we opened the fluid cap to see that the reservoir was low.  Unfortunately, it seemed like the pump wasn’t working.
            The car went back to the car shop.  When I called I mention that I’d drop it off in the afternoon.  They said to come after 1:00.  I made sure to get there no earlier than 1:30 to give them plenty of time for lunch break.  (I appreciate the fika and lunch breaks.)  I invited the auto repair guy to come out and witness the pressure release from when I opened the power steering fluid reservoir and asked him if he thought that perhaps the pump wasn’t working.  He decided that was the problem.  Back in the shop he gave me quotes on prices.  After telling him that I was hoping not to spend so much money on this car that we just bought he told me about a website that sells used car parts.  We’ve noticed that typically Swedish people don’t reveal much information.  We have to ask lots of questions or hope that conversations will reveal some useful information.  I found countless used power steering pumps on the website for a third of the price and realized that I should ask him to order the part for me since he knows about these better than I do – isn’t that his job?  I called up again and he agreed to do the order for me.  A week later the car was fixed.
I write about this experience as an example of how we perceive socialism (social democracy is more politically correct) is infused into Swedish society.  When I picked up the car the final time I asked if he noticed if there was anything else that might be wrong with the car.  He didn’t notice anything else.  Anytime I’ve taken my car to a place in the US they seem to tell me that there is something else I could fix.  Are those American capitalists trying to sell me something?  When the US car guy says my oil filter is a little dirty I wonder if it’s really a problem or they just want my money.  When I ask the Swedish car guy if there is anything else wrong and he says no, I wonder if he just didn’t look since after all I didn’t ask him to look. 
It might not be fair to say that cultural differences we find are a result of political differences but it seems to fit in some cases.  In general Swedish people and businesses seem less competitive.  People are more laid back to the point where they could possibly be described as having less motivational drive.  Chris has done several orders to set up the microbiology lab he’s working in.  He gets the impression that the person on the other telephone line may say that something is not possible even if it indeed is.  Rather than impossible he believes it may just be *difficult* to ship or order.  He’s on the phone because the business people don’t email him back.  He is of the opinion that people don’t actually want to sell him anything because that would make more work for them.  His supervisor, the PI on the grant, will rearrange the data collection schedule so that she doesn’t have to work on the weekend.  I recently had a conversation with a Swedish couple (who have family in the US) and they worry that the overall Swedish society may be getting… in so many words…lazy, because people are taken care of so well by the government.  Those were their words (summarized), not mine, and I don’t know their politics.  So far I’ve painted a picture that Swedish people have a poor work ethic.  Perhaps it’s more efficient to take a break and chat with co-workers during a fika break and then really get work done otherwise.  I do believe a balanced life can actually make for a happier person and family and result in a more “productive” person.  The other extreme is the Japanese culture where they work all the time because it gives the impression that they are always working, but I wonder what quality work they can get done if they are always *working*.  For the most part, I like Sweden’s system.  Too bad for me Chris hasn’t adopted the Swedish work ethic.  He is such an American or maybe he’d even fit into the Japanese work force.
Another thing we’ve noticed here in Sweden is that there are fewer choices.  Social democracy tends to create more equal conditions throughout society but perhaps results in fewer choices.  The competitive capitalistic market has a wide range of products to offer the diverse desires of American consumers.  There is a range here in Sweden as well but not as far reaching as Fruity Pebbles to something like sprouted grain gluten free vegan Manna bread.  Fortunately, the range here is on the healthier end but it can be difficult to find some fruits, vegetables, and meat grown and raised organically.  Health care is fairly streamlined here as well.  People are appointed to a designated health center somewhere in town and then receive appointments for their routine care.  For some reason we were appointed to a health center across town.  I, being an American, made the proper arrangements and filled out the forms to move us over to the health center by the university, an easier bike ride from our house.  When I call to get an appointment, they usually offer a day and time and I respond with, “Well, do you have Friday at 10:00 open?  That would be better for us.”  I have heard that Sweden is starting to have more choices in health care with privatization (for better or worse??).  Interestingly, there IS a diversity of political parties represented in the Parliament of Sweden and the European Parliament (thanks Wikipedia!): Swedish Social Democratic Party, Moderate Party, Green Party, Liberal People’s Party, Centre Party, Sweden Democrats, Pirate Party, Christian Democrats, and Left Party.  There are also dozens of other minor and local parties.  I’m impressed by these diverse choices.  Perhaps all the commercial choices in the US are a distraction.  Capitalism has not only infiltrated American society but created a two party political system, in which the parties aren’t that different as they are both heavily influenced by corporations.
We’ve also speculated that capitalism creates a society where many people prioritize looking out for themselves and their own interests.  We’ve noticed more structure here and that systems in Sweden are created to provide (more) equal opportunities among people.  Taxes are high but there are no or little health care costs and school (including university) is free.  We have yet to see any really poor parts of town or people on the streets.  We do laugh at all the queue machines.  The machine where you take a number to wait in line for help can be found just about everywhere you go: government offices, the bank, the pharmacy, the library, some stores…  It seems to be the perfect symbol for this orderly and fair society.
An American friend of mine told me a funny story.  They have been living here for a couple of years now.  One day when they were out grocery shopping they noticed that there was a cart not attached to the chained up cart assembly; they used it.  Typically the carts are chained together.  In order to use a cart you have to insert a 5 or 10 kroner coin to remove the cart.  This way there is an incentive for people to place their carts back into the orderly fashion.  Husband Rich was feeling rebellious and was going to leave the cart in the parking lot after unloading their groceries since he didn’t have a 5 or 10 kroner invested into the cart, but his two oldest sons (9 and 11) who have been going to school in Sweden for a couple of years straightened their dad out and demanded that he put the cart back where it belonged.  The boys are already Swedish! 
This blog all started with the car experience.  It is presumptuous to make conclusions based on one example.  Unfortunately, our car is providing us another opportunity to experience the auto repair scene.  The coolant light is on but the thermometer isn’t indicating that the engine is hot; so it's kind of complicated.  The car still makes some squeaky noises so I guess I should directly ask them to look at the brake pads too.  The car is getting checked out next week.  Cross our fingers we don’t have to sink too much more money into this car.  Perhaps we can find cheaper ways to explore the social differences here.



So like everything in life, nothing is perfect.  Each system has its pros and cons.  There are lots of choices in the US and a strong work ethic can help a person succeed in life.  That strong work ethic in the US may also amount to billionaire CEOs who get bailed out while your retirement money vanishes and if you get seriously sick the insurance companies may take away your insurance leaving you in major debt.  There are fewer choices in Sweden in many aspects of life and you pay high taxes here.  However, no need to worry about your finances in terms of education and health care.  Just go relax with fika and hang out with your kids during your föräldrapenning (paid parental leave).  Use the parental leave money and barnbidrag (child support) to pay for the sweet treats.